Shipping is calculated at check out.
We cannot ship over 3.6m lengths via Dx. Please don't select this option if you have anything over that length items in your basket.
We have tried to offer different shipping options. With the range of sizes we produce the site can sometimes calculate shipping fees wrong. Unfortunately this may lead to some orders being cancelled.
We offer a dedicated service where the transport is just for you with our own delivery truck.
if you select this option our dispatch team will be in contact as soon as your order is ready for delivery to arrange the best day.
DX delivery is for smaller orders that can be wrapped in 30kg bundles. Dx orders get collected Thursdays on a next day service. We are not responsible if this takes longer than expected but here to help if there's any problems. Ordering one long batten for delivery is very unlikely to be received in one piece. Always order in the shortest lengths possible unless picking the dedicated service.
No returns on cut to sizes timbers due to all orders being bespoke made for each order.
Orders up to £750 have a production time of 8 days.
Over £750 is 10-15days (all based on working days)
All orders that require planing are on a 5 week lead time so the timber can be dried ready for processing. This includes PAR to size and profiles.
Everything is cut to order from our logs and is custom made for you. You will receive status updates once produced and ready.
All products are cut to order from the log. Unless stated otherwise timber is fresh cut/ green and only suitable for external projects.
Lengths are cut over size and are not exact. Lengths are not cut in half to enable postage. Please order the closest small length. We will not cut a 6m length into 2m sections please order 3 2.4m lengths. Orders will be cancelled if you order lengths to be cut down or if you order lots of different sizes in 1 offs. Please standardise your order to as few different sizes as possible if in 1s or 2 off quantities.
All profiles and PAR items are dried to specific moisture contents for their use or so that we can plane them to a high standard. This are not dried to suit internal use unless requested before you order.
As a natural product warping, checking/splitting and movement can happen.
Order 10% more than required when ordering cladding.